Prashant KUMBHAR
Education
University of Europe for Applied Sciences
Corporate Management - 2022
Berlin, Germany
Core subjects included: Customer Management, Strategy and Governance, Value-based Corporate Finance, Corporate Change and Alignment, Strategic Marketing, Economics and Ethics, Quantitative & Qualitative Research methodology.
Savitribai Phule Pune University
Bachelors in Computer Engineering • 2016
Completed a four-year degree course offered by Savitribai Phule Pune University for Computer Engineering.
Core subjects included: Business Analytic and Intelligence, Database Management, Software Engineering, Object-oriented programming language, Data structure and problem-solving
Work Experience
tourlane
Salesforce Administrator/Developer
Berlin, Germany
Working in a team of administrators handling and managing the salesforce environment resolving queries and requests of the users. Working with the management on delivering improvements by performing optimisations to the existing processes, and integrating new applications. Working extensively on flows and apex.
White Glove Consulting Group
Salesforce Consultant
Working in an agile environment to deliver solutions and complete projects for clients' requirements spanning across months. Being the point of contact for an external organisation and leading project to deliver solutions within deadlines. Managing tasks from initial discussion, scoping, designing, configuration, UAT, documentation and ongoing support.
Somnetics International Inc.
Salesforce Administrator/Developer
Handling day-to-day salesforce admin tasks which include configuring and optimizing automation processes (workflows, process builders, flows, approval processes), configuring user and data security via profile, permission sets, validation rules, sharing rules, etc. Integrating the CRM with multiple third-party applications using API integration. Discussing and setting up complex business use cases using APEX programming.
Screen Magic Mobile Media Pvt. Ltd.
Tech Lead
Handle high-value customer implementation which includes requirement gathering, analysis, documenting, setup, troubleshooting, and handle escalations over Salesforce and Zoho CRM across Europe, Middle East, Africa, and the Americas. Work on Apex triggers and classes for building custom use cases on Salesforce to meet customer requirements. Working with the Product and Development team for new releases and training teams accordingly. Part of the hiring team to identify and add new talents.
Screen Magic Mobile Media Pvt. Ltd.
Customer Success Engineer
Understand, build Logic, document, and resolve issues based on Process Builder, Flows, workflows, visualforce pages, buttons, and permissions to implement "SMS Magic" application on Salesforce CRM as per clients' requirements.
Understand, build Logic, and resolve issues based on Workflows to implement "SMS Magic" application on Zoho CRM as per clients' requirements.
Train new members about our product and how it integrates with Salesforce and Zoho CRMs
Certifications
